Electronic Messaging Reports

CASE STUDY: In this case study, find out how US Airways maintained high levels of customer satisfaction with an automated messaging system.

Posted: 14 Jun 2013 | Published: 31 Mar 2013

EZINE: Uncover how artificial intelligence apps and explore how AI, ironically, makes human resources more human. Plus, learn about the many options available to mine valuable customer insights from big data, how chatbots are sales and customer service, and more.

Posted: 05 Apr 2017 | Published: 05 Apr 2017

PRESENTATION TRANSCRIPT: This webcast presentation transcript reviews the pros and cons of a hosted messaging approach for an Exchange environment. Hosted offerings can help shrink IT budgets, but there are many things to consider for optimal results for your unique company.

Posted: 17 Jun 2009 | Published: 17 Jun 2009

WHITE PAPER: Microsoft Exchange Server is a powerful enterprise messaging tool that has proven to be very successful over the years. This white paper, sponsored by Sherpa Software, outlines the various archiving and eDiscovery features in Exchange 2010, examines how they work, and discusses various limitations in their deployment.

Posted: 28 Sep 2010 | Published: 28 Sep 2010

CASE STUDY: UT Dallas’ Center for Children and Families has been conducting a study on adolescents’ social networks and their impact on development. To assist in data collection, the team chose BlackBerry® hosted solution from Ceryx based on its ability to provide a controlled environment for their research.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: To truly embrace mobility, businesses need to communicate with all kinds of devices, regardless of model or age. In this solution brief, explore five principles that will help you address the challenges of exchanging data in real-time with mobile devices.

Posted: 14 Feb 2014 | Published: 03 Feb 2014

PRESENTATION TRANSCRIPT: Read this transcript of the 'Considerations for IT' podcast to learn why companies have chosen Google Apps to improve their IT infrastructures. Learn which technical and business factors drove one company to adopt this technology. Determine how this technology can be used in your IT environment to improve Web application performance.

Posted: 15 Dec 2009 | Published: 15 Dec 2009

WHITE PAPER: Read this white paper to learn why messaging middleware is essential in service oriented architecture (SOA) and get an understanding of how it works and what it requires.

Posted: 12 Oct 2012 | Published: 12 Oct 2012

WHITE PAPER: Read this white paper to learn more about why you should implement web chat into your current customer support operations.

Posted: 27 Oct 2011 | Published: 27 Oct 2011

RESOURCE CENTER: Check out this IBM resource center to identify collaboration software solutions specifically geared towards small and medium-sized businesses.

Posted: 18 Feb 2009 | Published: 18 Feb 2009