WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WHITE PAPER:
The CollabNet Agile Coaches have observed patterns and key milestones in the way organizations adopt and scale Agile. "Agile Transformation Strategy," by Angela Druckman, CollabNet Certified Scrum Trainer and Agile Transformational Coach, outlines a sound strategy and transformational "blueprint" to help guide organizations on the path to Agility.
EZINE:
In April, the Philippines suffered its worst-ever government data breach, when personal information, including fingerprint data and passport information, belonging to around 70 million people, were compromised.
EGUIDE:
Access this e-guide for expert insight on the need for risk management, and why data protection alone isn't enough. Click now to explore how proper education will enable a more robust and knowledgeable IT security team.
CASE STUDY:
AstraZeneca was looking for a way to automate its manual duty assignment and logging training processes. Read this case study to learn how they accomplished this by implementing a learning management system to automate and streamline the assignment of all regulatory and job-specific training.
WHITE PAPER:
This white paper discusses the technology that can be deployed to extend talent management practices across the enterprise with a focus on leadership positions.
WHITE PAPER:
This paper discusses various technologies that can help IT managers plan and implement a more comprehensive and effective strategy for expanding data center capabilities while reducing power consumption.
WHITE PAPER:
This white paper introduces a customized learning assessment work package that extends the value of one business intelligence and performance management platform by teaching your business users the skills they need to drive success.
